WashingtonTimes.com FAQs
  Here are the answers to some frequently asked questions
  o General
  o Subscription
 
General
Q: How can I contact WashingtonTimes.com?
Visit the "Contact Us" link for more information or feel free to call Subscriber Services at 202 636-3333 Monday - Friday 6:30am-4:30pm.

Q: What if I forget my password?
If you forget your password, please use the "Forgot Password?" link on the Login page.

Q: How do I change my password?
Login and proceed to "Change Account Info". You will be prompted for your current and your desired new password.

Q: Whom do I contact if I have a problem on the web site and how do I report it?
If you experience a problem navigating our site, please email us at The Washington Times to send a message describing it in as much detail as possible, including the steps you took leading up to it, how often it occurs, and the exact text of any error message that you receive. The information you provide will help us to find a solution more quickly.

Q: What customer services are available?
You can request the following services online:
o Start a new subscription
o Review activity on your account
o Report a late or missing newspaper
o Report missing or damaged sections
o Suspend and restart delivery of the newspaper
o Donate to the Newspaper in Education Program
 
Subscription
Q: If I go on vacation and wish to temporarily suspend my newspaper, will my account be credited?
Yes, if you do the following. Notify us in advance, we will suspend delivery, and credit your billing period for the time you are away. Proceed to "Temp Starts & Stops" to notify us of your vacation and to stop and restart home delivery. The lead-time to suspend an order varies by area. In most areas, suspensions can take effect in two days or less from the date you make the request. If you prefer, you can donate your vacation copies to students, through our Newspaper in Education program. You will be billed as usual for the period. For each copy you donate, four students will receive their own copy of The Washington Times. To donate your vacation copies, proceed to "Temp Starts & Stops" and choose the NIE donation option.

Q: What should I do if my newspaper does not arrive?
Log in and proceed to "Delivery Problems" if your newspaper has not arrived by the guaranteed delivery time (6:30 A.M. Monday through Friday). If we receive your request before 9:30 A.M. we can redeliver another paper to you the same day. If you would like a redelivery, log in and proceed to "Delivery Problems". Otherwise, we will apply a credit to your account. Only credits for the same day can be obtained on this site. Credits for missing deliveries for previous days must be requested from a Subscriber Services representative by e-mailing us at The Washington Times. Be sure to include your name, delivery address, and home phone number in your e-mail. Otherwise we will extend your account accordingly for a missed delivery that day. To receive an account extension for a missed delivery from a previous day you must contact the Subscriber Services department by emailing us at The Washington Times.

Q: What should I do if my newspaper is missing a section or damaged?
Log in and proceed to "Delivery Problems" if your newspaper is missing a section or damaged. If we receive your request before 9:30 A.M. we can redeliver another paper to you the same day. If you would like a redelivery, log in and proceed to "Delivery Problems". Otherwise, we will apply a credit to your account. Only credits for the same day can be obtained on this site. Credits for a missing section or damaged paper from previous days must be requested from a Subscriber Services representative by e-mailing us at The Washington Times. Be sure to include your name, delivery address, and home phone number in your e-mail. Otherwise we will extend your account accordingly for a missing section or damaged paper that day. To receive an account extension for a missing section or damaged paper from a previous day you must contact the Subscriber Services department by emailing us at The Washington Times.

Q: What should I do if my newspaper has not started, is placed in the wrong spot, is always late or the carrier has damaged my property?
Log in and proceed to "Contact Us". Click the link that says NOT STARTED if you have ordered a subscription and delivery has not started. Click the link that says DELIVERY PLACE if your paper is being put in the wrong spot. Click the link that says PAPER LATE if your paper is delivered after 6:30am in the morning. Click the link that says DAMAGED PROPERTY if the carrier has damaged your property. Please remember that a Subscriber Services Representative will always be available to assist at 202-636-3333 Monday - Friday 6:30am-4:30pm..

Q: Is it necessary to call to restart my subscription after it has been temporarily suspended?
If you provide a restart date when you suspend delivery you do not need to call again to restart your delivery. However, if the restart date has changed, or was not provided when the account was suspended, you will need to speak to a Subscriber Services representative.

Q: Where can I purchase another subscription?
You can purchase another subscription by going to the "Subscribe Now!" link on the Login page.